Terms of Service

1. Agreement

These Terms govern access to Arcova’s websites and AI-native revenue intelligence platform (the “Services”), operated by Arcova Consulting Limited, a New Zealand company. By using the Services, you agree to these Terms. If you use Arcova for an organization, you confirm that you can bind that organization.

2. The Services

Arcova helps life science commercial teams map markets, import and enrich business records, score fit and readiness, monitor business signals, generate outreach, and synchronize data with connected tools. Features may change as the product develops.

3. Accounts and workspaces

You must provide accurate account information and protect your credentials. Workspace owners and administrators control membership, integrations, and workspace data. You are responsible for activity conducted through your account and must notify us promptly of suspected unauthorized access.

4. Customer data and lawful use

You retain ownership of data you submit to Arcova. You grant us the rights needed to host, process, enrich, analyze, back up, and transmit that data to provide the Services. You are responsible for having the necessary rights and lawful basis to use the data, connect third-party systems, and contact prospects.

You must not use Arcova to:

• Break privacy, marketing, employment, intellectual-property, or other laws.
• Send unlawful, deceptive, abusive, or unsolicited communications.
• Upload malware or attempt to bypass security, usage limits, or access controls.
• Resell, scrape, reverse engineer, or misuse the Services or supplied data.

5. AI outputs and data quality

Arcova uses automated systems and third-party sources. Scores, contact details, classifications, alerts, summaries, and generated outreach may be incomplete, delayed, or inaccurate. You must review outputs before relying on or sending them. Arcova does not guarantee that a prospect will respond, purchase, or be suitable.

6. Plans, credits, and payment

Paid plans are billed in advance for the selected term. Certain actions consume credits and certain features have usage or monitoring limits, as described in the product and credit documentation. Monthly subscription credits expire at rollover; annual subscription credits are granted upfront and expire at renewal; purchased credits expire as stated at purchase. Except where required by law, payments and unused credits are non-refundable.

We may suspend paid actions or monitoring after a failed-payment grace period. Plan changes and cancellations take effect as presented during purchase or in billing settings.

7. Integrations and third-party services

You authorize Arcova to access connected services on your behalf. Third-party services have their own terms and availability. We are not responsible for changes, outages, or actions by those providers. You may disconnect integrations through Arcova or the provider.

8. Confidentiality and security

Each party will protect the other party’s confidential information and use it only to perform under these Terms. We use reasonable safeguards, but no online service is completely secure. You remain responsible for configuring your workspace and integrations appropriately.

9. Intellectual property and feedback

Arcova and its licensors own the Services, software, designs, models, and documentation. These Terms give you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You may use outputs generated for your workspace, subject to law and third-party rights. We may use feedback without restriction.

10. Suspension and termination

We may suspend or terminate access for material breach, non-payment, security risk, unlawful use, or harm to the Services or others. You may stop using Arcova at any time. On termination, access ends and we may delete workspace data following our retention practices, subject to legal obligations and any agreed export period.

11. Disclaimers

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, Arcova disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

12. Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, goodwill, or data. Arcova’s total liability arising from the Services will not exceed the fees paid by the customer to Arcova in the twelve months before the event giving rise to the claim. This limitation does not apply where it cannot lawfully apply.

13. General

These Terms and any applicable order form form the entire agreement regarding the Services. New Zealand law governs these Terms, and the courts of New Zealand have exclusive jurisdiction, unless mandatory law provides otherwise. We may update these Terms and will provide reasonable notice of material changes.

14. Contact

Questions about these Terms can be sent to legal@arcova.bio.