What is a credit?
A credit is spent whenever Arcova does new, deliberate work on your behalf: finding a verified email, revealing a phone number, enriching a new contact or company, or generating an outreach sequence. Everything else, including importing your own data, browsing, searching, editing, and exporting, is free.
You only pay for completed work. If an action fails or does not produce a usable result, you are not charged, and retrying it does not charge you twice.
What uses credits
| Action | Credits | Notes |
|---|---|---|
| Enrich an imported contact and their company | 4 | Includes email verification |
| Enrich or refresh a company on its own | 3 | |
| Find a verified email address | 11 | Only charged if a usable email is actually found |
| Reveal a phone number | 20 | Arcova always confirms the cost with you first |
| Get a new, previously-undelivered lead | 4 | Duplicates you already have aren't charged |
| Manually refresh a contact | 4 | Scheduled monitoring stays free |
| Generate an outreach sequence | 7 | 7 steps: 4 emails, 1 LinkedIn connection request, 2 LinkedIn messages |
Arcova always shows you the cost of an action, and your remaining balance, before it happens.
What stays free
- ✓Importing and organizing your own records
- ✓Triage of imported records, up to your monthly allowance
- ✓Re-checking a contact or company when nothing new has changed
- ✓Scheduled monitoring of your active leads
- ✓Updating a contact after a confirmed job change
- ✓Searching, previewing, editing, sending, and exporting
How many credits do I get?
Every plan includes a monthly credit allowance: 100 on Free, 2,000 on Starter, and 8,000 on Growth. If you pay annually, your plan's full year of credits is granted upfront instead of monthly. See Plans and pricing for the exact numbers.
Checking your balance
Your current balance, and how it's split between included and purchased credits, is always visible under Settings → Usage. That page also shows your other workspace allowances, like active lead capacity and monthly triage volume.
Running low or out of credits
Running out of credits never blocks you from working. If an action would cost more than your remaining balance, Arcova tells you before it happens. You can still go ahead and top up afterward. Included monthly credits reset at your plan's renewal and do not carry over; credits you buy separately roll over and stay available for 12 months.
To buy more credits or change your plan, go to Settings → Billing. On Starter, credit packs are $100 per 1,000 credits; on Growth, they're $70 per 1,000. Only your workspace owner or an admin can buy credits or change the plan.