Do unused monthly credits roll over?+
No. Monthly credits included with your plan expire when your plan renews. Credits you buy separately roll over and stay available for 12 months. Annual credits stay available until your annual renewal.
What happens if I try to do something and I do not have enough credits?+
You are not blocked. Arcova shows you the cost and your balance up front, and if the balance is short you can still go ahead and top up afterward.
Does everyone on my team need their own paid seat?+
No. Starter and Growth are priced per workspace with unlimited users, so your whole team gets full access at one price.
Does importing my own contacts and companies cost credits?+
No. Importing, organizing, and deduplicating your own records is always free. Credits are only spent when Arcova does new work, like enriching a contact or finding a verified email.
Does scheduled monitoring use credits?+
No. Keeping your active leads current at your plan's monitoring cadence is included and does not spend credits.
Who can buy credits or change the plan?+
Only your workspace owner or an admin. They can do this from Settings → Billing.
How many target profiles (ICPs) can I run at once?+
Up to 8 active target profiles at a time, on every plan. If you need more, that is a conversation worth having with us directly.
What is the difference between fit and readiness?+
Fit is how closely a contact or company matches your target profile. Readiness is how likely they are to be worth reaching out to right now, based on recent changes. Your priority list on Today combines both.
What do the different priority labels, like Reach out, Monitor, and Source, actually mean?+
They are the recommended next step for a contact or company, based on fit and readiness together. Reach out means a good-fit contact just got a real signal and is worth working now. Monitor means a good fit with nothing new to act on yet, so it stays on your list without manufactured urgency. Source means the company is a good fit but you have not found the right person there yet. Deprioritize means the company itself does not look like who you sell to, regardless of how loud any signal is.
Does Arcova connect to my CRM?+
Yes, Arcova can connect to HubSpot from Settings. The connection is additive: Arcova pulls your contacts in and writes fit, readiness, priority, and the latest reason to reach out onto the record as its own fields, so your team keeps working from HubSpot. It does not overwrite the fields you already use, aside from a few optional fields (like job title) that you can leave to HubSpot if you would rather manage those yourself. Sync currently runs on a daily schedule, not instantly. When a deal closes won or lost in HubSpot, Arcova also pauses outreach suggestions for that account through a cooldown period, and brings it back on its own if a new signal shows up.
Is my CRM data safe if I connect it to Arcova?+
Yes. Before Arcova writes anything to your CRM for the first time, it takes a full backup of your existing data and will not proceed if that backup fails. Backups continue on a rolling basis after that, so you can always get back to where you started.
Is Arcova a database of contacts, like the data providers I already use?+
No. Arcova does not sell you contacts from its own database. It is a lens on the data you already have and the data you choose to bring in: it cleans up, matches, and scores the contacts and companies already in your CRM, and any new contact you bring in is checked against your target profile first, so you are not paying to enrich people who were never going to be a fit.
What is the coverage planner?+
It is a planning view, under Coverage, that turns one target for the quarter (a revenue number or a deal count) into a concrete per-target-profile plan: how many new contacts to bring in for each ICP, based on your team's actual win rate and how many good-fit contacts are realistically available to reach. You can set the target yourself or ask the assistant to suggest one from your last quarter's numbers.
I hit a daily limit message that is not about credits. What is that?+
That is a separate, generous fair-use allowance on AI-assisted features, unrelated to your credit balance. See fair use and limits for details.
How do I see my current credit balance and usage?+
Go to Settings → Usage for a live breakdown of your credits, lead capacity, and other allowances.